Refund Policy for Online and In-Person Trainings
Objective:
This Refund Policy outlines the terms and conditions under which refunds will be provided for both online and in-person training sessions purchased through our platform.
1. General Policy Overview
We are committed to delivering high-quality training experiences. However, we understand that circumstances may arise where a refund request is necessary. The following guidelines outline when and how refunds can be requested for both online and in-person training purchases.
2. Refund Eligibility
Online Training:
- Refund Window: Refund requests for online training can be made within 7 days from the date of purchase or from the first day of the online training session, whichever is earlier.
- Eligibility for Refund: A refund will only be processed if:
- The training material has not been accessed or downloaded.
- The user has not participated in more than 33% of the training content.
- Non-refundable: Once the course content has been accessed in its entirety or the user has participated in more than 34% of the training, the purchase is considered final and no refunds will be provided.
In-Person Training:
- Refund Window: Refund requests for in-person training can be made up to 14 days prior to the scheduled start date of the training session.
- Eligibility for Refund: A refund will only be processed if:
- The request is made at least 14 days before the event.
- The customer has not already attended the in-person training or part of the session.
- Non-refundable: Cancellations or refund requests made within 14 days of the scheduled start date will not be eligible for a refund.
3. How to Request a Refund
To request a refund, please follow these steps:
Online Training:
- Email us at jorge@bseculture.org with your registration details, including the event title, event date, and reason for requesting a refund.
- Refund requests for in-person events must be made at least 14 days prior to the event.
In-Person Training:
- Email us at jorge@bseculture.org with your registration details, including the event title, event date, and reason for requesting a refund.
- Refund requests for in-person events must be made at least 14 days prior to the event.
4. Special Circumstances
Refund requests due to special circumstances (e.g., illness, emergencies, etc.) will be considered on a case-by-case basis. If a special circumstance arises, please contact us as soon as possible to discuss potential options.
5. Refund Process
- Once a refund request is submitted, we will process the request within 7 business days.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Fees: Please note that processing fees may apply, depending on the payment method and any third-party fees.
6. Non-Refundable Fees
- Any third-party processing fees (e.g., transaction fees, bank fees) are non-refundable.
- Any materials or products purchased in addition to the training session, such as books or equipment, are non-refundable once shipped or accessed.
7. Modifications to the Training Sessions
In the event of a rescheduled or canceled training session by the provider, participants will be given the option to:
- Reschedule to a future date.
- Receive a full refund if rescheduling is not possible.
8. Contact Information
If you have any questions about our refund policy or wish to request a refund, please contact us at:
- Email: jorge@bseculture.org
- Phone: (833) 315-882
- Business Hours: Monday to Friday from 9:00 AM to 5:00 PM Eastern Time
By purchasing our training programs, you agree to the terms and conditions of this refund policy. We strive to provide an excellent training experience, and our goal is to address any concerns promptly and fairly.
