MODULE 5 QUIZ (EN)

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Question 1 of 6

1. Question

Why is the hostess considered a key brand representative at a venue?

Because she wears a uniform that includes the company logo, maintaining visual branding.
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Because she is often responsible for guest billing and feedback collection.
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Because her behavior, language, and presentation embody the venue’s standards and help shape the guest’s perception.
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Because she distributes branded merchandise and promotes products during the service.
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Question 2 of 6

2. Question

What quality should the hostess’s outfit have in relation to the event?

It should be the same every day
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It should match the event’s style and tone
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It should attract attention with bright colors
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It should be informal and comfortable for moving
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Question 3 of 6

3. Question

What is the most effective strategy for creating a strong first impression as a hostess at a luxury venue?

Start with casual humor to quickly ease the guest’s nerves.
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Mirror the guest’s expressions and behavior to create rapport.
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Maintain a polished appearance, composed tone, and confident body language.
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Keep emotional distance to appear impartial and efficient.
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Question 4 of 6

4. Question

Which body language cue best reflects attentiveness and openness in a professional hospitality setting?

Gently leaning forward, maintaining eye contact, and keeping arms relaxed.
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Standing upright with minimal expression.
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Keeping hands behind your back and observing from a distance.
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Nodding occasionally while checking your device for updates.
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Question 5 of 6

5. Question

What deeper function does a genuine smile serve in the context of luxury hospitality customer service?

It elevates the hostess’s image, enhancing personal likability in front of upscale clientele.
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It reflects a trained behavioral response required in high-end hospitality environments.
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It acts as a substitute for verbal interaction when verbal language might be excessive.
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It signals emotional intelligence and helps build trust by making the guest feel acknowledged and welcomed.
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Question 6 of 6

6. Question

What behavior should be avoided when moving around the venue?

Walking at a steady and confident pace.
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Maintaining upright and professional posture.
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Rushing and running when busy.
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Moving smoothly with graceful control.
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