MODULE 6 QUIZ (EN)

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Question 1 of 6

1. Question

What is the most effective approach a hostess should take when there is confusion regarding table assignments during a busy service?

Immediately inform the kitchen to delay food preparation until seating is resolved.
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Discreetly collaborate with management and service staff to clarify the seating plan and reassign tables if needed, minimizing guest disruption.
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Allow guests to choose available seats to avoid holding up the flow of service.
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Cancel overlapping reservations to avoid further confusion and reset the host station.
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Question 2 of 6

2. Question

Why is it important to actively support teammates during a service shift in hospitality?

To maintain consistent service flow and elevate team performance.
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To keep yourself busy when the station is quiet.
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To avoid being seen as uncooperative by supervisors.
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To secure better tasks for the next shift.
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Question 3 of 6

3. Question

A guest asks for a specific seating location. What is the most professional way for the hostess to respond?

Politely explain that assigned tables cannot be modified once confirmed by the system.
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Apologize and let the guest know the request cannot be processed during peak hours.
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Thank the guest and discreetly consult the team to assess the possibility of fulfilling the request.
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Tell the guest that the request can only be approved by the floor manager.
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Question 4 of 6

4. Question

If a reservation is running late and other guests are waiting, what is the most appropriate course of action?

Explain to all guests that the delay is normal and continue the wait without further updates.
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Politely thank the waiting guests and offer to check if they can enjoy a welcome drink at the bar.
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Tell the guests that the only option is to wait for their turn and suggest coming earlier next time.
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Apologize for the inconvenience and inform the guests that no alternative can be offered right now.
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Question 5 of 6

5. Question

Which of these actions contributes to a good final guest experience?

Ignore guests once they’ve finished eating.
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Avoided saying goodbye to not bother them.
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Make sure they collect their belongings and thank them with courtesy.
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Wait for them to leave on their own.
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Question 6 of 6

6. Question

How should a hostess respond professionally when a guest expresses a complaint?

Gently explain that it’s not part of her role and suggest the guest write a formal complaint later.
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Respond confidently by clarifying the venue’s policies and defending the team’s decisions.
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Acknowledge the concern, thank the guest for their feedback, and discreetly check with the manager if a courtesy drink at the bar can be offered.
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Avoid engaging too much to prevent tension and signal a server or supervisor to take over quickly.
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