MODULE 7 QUIZ (EN)

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Question 1 of 6

1. Question

What is the most appropriate course of action for a hostess when encountering a guest with reduced mobility in a high-paced service setting?

Politely acknowledge the guest’s needs and ensure they are assisted directly or discreetly referred to someone equipped to help.
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Suggest they wait while other guests are seated, then assess how to handle the situation.
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Notify the guest that adjustments are limited due to the current floor setup and proceed with standard seating.
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Escort the guest to the nearest table without verifying accessibility or confirming with the team.
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Question 2 of 6

2. Question

Why is anticipating guest needs considered a key skill in luxury hospitality?

To stay ahead of the internal schedule and streamline service execution.
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To avoid unnecessary interaction and reduce response time.
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To increase the chances of receiving positive feedback and build guest loyalty.
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To minimize mistakes during peak service hours through proactive gestures.
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Question 3 of 6

3. Question

What is the most professional approach if a guest arrives claiming to have a reservation that cannot be found in the system?

Politely inform them there’s no reservation and suggest trying again another day.
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Explain the situation calmly and recommend they check their confirmation before proceeding.
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Ask for the guest’s name, reservation time, and spelling, double-check the system, and discreetly offer alternatives like the bar or waitlist if no match is found.
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Tell them the system is final and there’s nothing else to be done at the moment.
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Question 4 of 6

4. Question

If a table isn’t ready on time, which response reflects professionalism and care for the guest’s experience?

Politely acknowledge the delay, share an estimated wait time, and discreetly check if a small courtesy can be offered at the bar.
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Inform the guest that reservations are never exact and delays are to be expected.
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Ask the guest to wait and mention they will be called when it’s convenient for the staff.
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Explain that the delay is due to internal scheduling errors and suggest they wait patiently.
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Question 5 of 6

5. Question

A guest brings a pet to a place where animals are not allowed. What is the correct response?

Tell them they can’t come in and shut the door.
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Pretend not to notice.
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Politely explain the policy and offer an alternative, like outdoor seating.
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Scold them in front of others.
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Question 6 of 6

6. Question

What sign of professional discretion during an event?

Asking loudly about their allergies.
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Staying close to the guests at all times.
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Taking notes on private conversations to share later.
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Knowing when to step away and respecting their privacy.
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