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Professional Hostess Course

MODULE 1: PROFESSIONAL PRESENCE AND CONDUCT

MODULE 1 QUIZ (EN)

MODULE 2: HOSTESS STATION AND PREPARATION

MODULE 2 QUIZ (EN)

MODULE 3: WELCOMING AND INTERACTING WITH GUESTS

MODULE 3 QUIZ (EN)

MODULE 4: TYPES OF HOSTESSES

MODULE 4 QUIZ (EN)

MODULE 5: COMMUNICATION AND NON-VERBAL SKILLS

MODULE 5 QUIZ (EN)

MODULE 6: KEY RESPONSIBILITIES OF A HOSTESS

MODULE 6 QUIZ (EN)

MODULE 7: ENHANCING GUEST EXPERIENCE AND CONFLICT RESOLUTION

MODULE 7 QUIZ (EN)

Hostess Course – Final Quiz (EN)

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MODULE 3 QUIZ (EN)

Professional Hostess Course
MODULE 3: WELCOMING AND INTERACTING WITH GUESTS
MODULE 3 QUIZ (EN)

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Question 1 of 6

1. Question

What is the primary objective behind a hostess’s initial greeting at a luxury event or restaurant?

To confirm the reservation time and immediately proceed with seating arrangements.
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To establish control of the flow by collecting guest details efficiently.
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To create a positive emotional connection that sets the tone for the guest’s overall experience.
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To introduce the venue’s menu and highlight any specials of the day.
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Question 2 of 6

2. Question

Which of the following phrases is the most appropriate example of a professional hostess greeting?

“Feel free to choose any table that looks good to you.”
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“Good evening. If you’re here for a reservation, I need your name.”
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“Hello, welcome to [Name of the Location]. How can I be of help today?”
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“We’re busy right now. I’ll get to you when I can.”
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Question 3 of 6

3. Question

If you already know the guest’s name, why is it recommended to use their last name when greeting them?

Out of respect and to help them feel recognized
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Due to legal protocol
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To correct their name
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To confirm identity
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Question 4 of 6

4. Question

What should a host know if they are in charge of music and lightning?

How to change the systems language
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Where the equipment is located and how to use it
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How to turn the system off to save energy
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What playlist the waiters like
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Question 5 of 6

5. Question

A guest asks for a more private area for a romantic date. What should the hostess do?

Ignore the request.
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Seat them at the closest available table.
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Consider the request and look for an appropriate spot.
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Ask if they're sure about what they want.
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Question 6 of 6

6. Question

Which of the following situations shows appropriate personalized attention?

Seating a family with children next to a couple on a date.
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Placing all guests in the same zone regardless of preferences.
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Making guests wait until they request a table change.
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Seating guests according to their needs, like quiet areas or more privacy.
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