Hostess Course – Final Quiz (EN) – BSE Hospitality Group

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Question 1 of 8

1. Question

At the beginning, what is one of the hostess’s most important responsibilities?

Serving drinks.
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Decorating the venue.
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Creating a positive and professional first impression.
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Organizing the kitchen.
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Question 2 of 8

2. Question

What is the most appropriate approach when interacting with a visibly upset guest?

Maintain a neutral expression, allow the guest to vent, and call the manager when possible.
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Respond in a firm but calm tone to assert control of the situation.
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Acknowledge the guest’s frustration, listen attentively, and offer a thoughtful solution or escalate respectfully.
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Step away from the situation and return once the guest has calmed down on their own.
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Question 3 of 8

3. Question

Which set of non-verbal cues most effectively conveys professionalism and attentiveness in a hospitality setting?

Subtle gestures, minimal facial expression, and avoiding direct eye contact to avoid pressure.
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Open posture, appropriate eye contact, and controlled, purposeful movements.
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Neutral body stance, constant smiling, and keeping hands in pockets to appear relaxed.
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Energetic gestures, direct eye contact at all times, and standing very close to the guest.
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Question 4 of 8

4. Question

What is the most appropriate action a hostess should take when guiding guests through an event transition (e.g., from cocktail hour to dinner)?

Turn off the music and wait for guests to realize the change.
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Avoid interrupting to prevent drawing attention.
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Make a courteous announcement and assist guests in moving to the next area.
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Ask the DJ to change the lighting as a subtle signal.
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Question 5 of 8

5. Question

Why is teamwork essential in the hostess role?

Because it allows for a unified and professional guest experience.
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Because the manager requires it.
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Because it helps avoid complaints.
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Because it helps finish the shift earlier.
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Question 6 of 8

6. Question

What should a well-organized hostess station include?

Just decorations.
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Old notebooks and outdated menus.
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Reservation system, floor plan, updated menus, hand Sanitizer.
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Snacks and drinks for staff.
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Question 7 of 8

7. Question

If a guest is celebrating a special occasion, how should the hostess respond professionally while staying within protocol?

Inform the kitchen or service team discreetly, without taking personal initiative.
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Loudly congratulate the guest to create a festive atmosphere.
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Offer a polite acknowledgment and communicate the occasion to the team to explore a possible gesture.
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Politely explain that special celebrations are not managed by the hostess team.
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Question 8 of 8

8. Question

In luxury hospitality, how should the personal image of a hostess be interpreted in terms of professional standards and brand alignment?

As a critical factor that reinforces the brand identity and shapes the guest’s perception.
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As a visual preference suggested by management but not essential for service delivery.
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As a tradition inherited from older hospitality practices with limited functional value.
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As an optional expense that depends on the hostess’s personal taste and resources.
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Hostess Course – Final Quiz (EN)

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